CTM Restructures, Debuts New Global Business Units

Australia-based travel management company Corporate Travel Management has unveiled an organizational restructuring following its 2020 acquisitions of U.S-headquartered TMC Travel and Transport and agency automation software specialist Tramada—creating three new global business units centered on multinational corporate clients, its agency network and its supplier partners. 

The new Global Customer Solutions unit will focus on serving the agency’s corporate travel clients. The unit will be led from the U.S. by Kristen Pratt, who joined CTM as part of the T&T deal. Pratt, who joined T&T in early 2019, now will serve as CTM ‘s vice president of global customer solutions.

Meanwhile, CTM’s Global Agency Partnership Program will focus on serving the TMC’s global partner agencies by “leveraging CTM’s scale, global buying power, content aggregation and unique proprietary technology solutions,” as well as ensuring global corporate clients are supported in all markets they travel in, CTM said. The unit will be helmed by Nicole Wilcock, who was vice president of Radius Travel, the agency network acquired by T&T in 2018 and subsequently came under the CTM corporate umbrella. 

The third new business unit, dubbed the Global Supplier Partnerships Program, will be tasked with growing CTM’s strategic supplier partnerships across air, hotel and car suppliers as well as technology and other third-party suppliers. Wilcock will oversee the partnership unit in collaboration with CTM global head of partnerships Scott Ward, along with the company’s regional supplier relations and technology leaders. 

All three new units will report to CTM global chief operating officer Laura Ruffles.

In revamping its corporate structure, CTM considered input from multiple stakeholders, according to Ruffles.

“We’ve listened to feedback from our customers, partner networks, and sales and technology teams to identify the needs, opportunities and challenges facing global travel programs as they get back to business travel,” Ruffles said in a statement. “And we’re confident that we’ve successfully implemented a structure that fills a market gap.”

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