Some residents are “bored” with life at East Ayrshire care home, report says

‘Insufficient staffing levels’ at an Ayrshire care home are causing ‘significant weaknesses’ in patient care, according to a report.

Glebe House care home, in Cumnock Road, Dalmellington, ‘does not have enough staff’ with some residents “bored” with life at the facility.

The Care Inspectorate now want bosses to ensure that people’s health, safety and wellbeing needs “are met” by a service that is “safely staffed” and “well led”.

The comments follow an unannounced inspection.

Glebe House is registered to provide a care service to 44 adults and older people with “physical/sensory difficulties, dementia/memory impairment, life-limiting conditions and/or mental health conditions.”

There were 33 people living there at the time of the inspection.

According to the scrutiny body, two inspectors, plus an inspection volunteer, visited the home and were told by one resident: “It can be pretty boring here. I’m a young guy.

“I have my bus pass and could be visiting family, but there are no staff to support me.”

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An inspection volunteer spoke with six family members and a “majority” raised concerns about the management and staffing of the home – with a number of relatives commenting on the “frequent changes” of manager.

An extract from the Care Inspectorate report reads: “We evaluated how well the service supported the wellbeing of people experiencing care.

“We found that there were some strengths, but these were outweighed by significant weaknesses affecting people’s experiences and outcomes.

“There were not enough staff; this meant people had to wait a long time to receive the attention they needed. Inspectors had to find staff to support a distressed resident.”

The Care Inspectorate also noted that “repeated changes to the management team” and a “lack of permanent nursing staff” had resulted in a “lack of oversight” of people’s care needs.

The report goes on: “Staff did not have time to spend with people after providing task-based care. People told us they were bored and had little meaningful purpose to their day.

“Some people stayed in their bedrooms and had little physical interaction or stimulation. Others looked for staff, including domestic and administration staff, to have someone to talk to, or have reassurance.”

The support of people’s wellbeing was rated as ‘weak,’ so too was the home’s leadership and care and support during the Covid-19 pandemic.

The home – which was “clean and clutter free,” – has been issued with an improvement notice with a number of requirements to be met by Monday, October 25.

Among the requirements, care home bosses must ensure the premises is “well led and managed,” has “sufficient qualified staff” on each shift to “fully meet people’s holistic care and support needs” and that staffing is “regularly assessed.”

The report adds: “This is to ensure that care and support is consistent with the health and social care standards.”

Service providers West Coast Care Limited have been approached for a response.

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